Shipping policy

Last updated: 4 October 2026

Where we deliver

We currently deliver within India only.

Made to order

Every Trenzora piece is made after you order. Production usually takes 2–4 working days after your order is confirmed.

Delivery time

After dispatch, delivery usually takes 3–7 working days, depending on your pin code. In total, most orders arrive within 5–11 working days of ordering. These are estimates, not guarantees. Some pin codes, public holidays, weather and courier volumes can add time.

Shipping charges

Shipping is free on all orders delivered in India.

Tracking

When your order is dispatched, we email you a tracking link. Your order confirmation email also links to your order status page. If you haven’t received a tracking link within 2–4 working days of ordering, write to us.

Your delivery address

Please check your name, address, pin code and phone number at checkout. We can change the address only before your order is dispatched, so write to us straight away if you notice a mistake.

If a delivery attempt fails, the courier will usually reattempt delivery once or twice, and may call you on the phone number you gave at checkout. If the order still can’t be delivered because the address or phone number was incomplete or incorrect, or because nobody was available, the parcel is returned to us. We’ll contact you to arrange re-delivery, and the re-delivery shipping charge is payable by you. Because each piece is made to order, we may not be able to offer a refund for an order returned for these reasons.

Damaged parcel

If the parcel looks damaged or tampered with when it arrives, take photos of the parcel before opening it if you can. Email us within 7 days of delivery with your order number and photos of the parcel and the product. See our refund policy for what happens next.

Marked as delivered but not received

Check with neighbours, family or building security first, as couriers sometimes hand parcels to them. If you still can’t find it, email us within 7 days of the date shown as delivered. We’ll raise it with the courier. If the courier confirms the parcel was lost, we’ll send a replacement or refund you.

Contact

Email support@trenzora.in or call +91 96196 57030 (10:00 AM – 7:00 PM, Monday to Saturday; closed on Sundays). Please include your order number.

Grievance Officer: Rekha Buchade, General Manager. Email support@trenzora.in or call +91 96196 57030. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Trenzora, Ground Floor, Shop No. 63, Panchavati Plaza, Ghansoli, Navi Mumbai, Maharashtra 400701, India.